Privacy Policy

The information OT Learning Lab, LLC learns from its subscribers helps us to improve your user experience. The purpose of this Privacy Policy is to allow you (the “User”) to understand how we collect and use the personal information you provide to us through the website that we own and operate (in this case, the “OT Learning Lab website”). This policy applies to information collected by us and does not apply to information collected by any third-party sites to which we may link to or information provided to, or collected by, third-parties through cookies, APIs, or other third-party technologies served during your visit to the Website. OT Learning Lab respects your privacy and we do our best to maintain it. We are committed to protecting your and your child’s/student’s information. We will not sell or lease your personal information. OT Learning Lab currently does not market to or offer services to individuals in the European Union (EU). OT Learning Lab is a U.S. based site and currently does not market to or offer services to individuals in the European Union (EU). If you are located or reside within the EU, please do not sign up for emails, create an account, or provide the OT Learning Lab with any personal information.

Who are the Users of the Site?

Our Site Sites hosts the “Handwriting Lab” which includes instructional video tutorials, which has been developed for use by students from pre-school through elementary school (“Student(s)”), for the improvement of handwriting skills and achievement. Students are provided access to our Software and Site through their schools and school districts (collectively, “Local Educational Agencies” or “LEAs”), who utilize these services to enhance their Students’ progress and supplement their language arts skills. Homeschooled, or other Students, may also access versions of our Software that are licensed by their parent or legal guardian for homeschool use, per the terms of the subscription they choose to sign up for. “Users” of our Sites include these Students; authorized representatives of the LEAs, including the Students’ teachers (“LEA Representative(s)”); parents / legal guardians of the Students (“Parent(s)”); and other visitors to our websites and mobile applications (“Visitor(s)”).

What Student information does “OT Learning Lab LLC” receive via LEAs?

We are engaged by LEAs to provide the services described herein to them and to their Student Users. To utilize the instructional video tutorials, teachers must login to their administrative login and password and enroll students by adding their names into the learning portal. Students do not need individual passwords as they are logged in under the administrator (teacher) for their particular classroom as a student member. They can only log in at school with their teacher/administrator opening up the program. They can log in at home if their parents purchased a separate subscription. Use in schools is a separate subscription from use at home. We receive one or more of the following types of information regarding each Student User either directly from their LEA, or through the Student’s use of the Software via their school / LEA (“Student Records”): the Student’s name; name of the Student’s teacher; name of the course bundle they purchased; the Student’s grade in school; the school, and school district. We will not use or share any personal or sensitive information contained in Student Records for commercial purposes unrelated to the operation of the Sites or the services provided to the applicable LEA, Students, parents, or teachers, or for any other purposes other than those expressly described herein, the Terms of Use.

What Other Personal Information does the OT Learning Lab collect from its Users?

When you purchase as subscription of instructional video tutorials from the “Handwriting Lab” we send you a voluntary mini multiple choice survey about the general profile of you are purchasing it for. For example, we ask how old the child/student is (we do not ask for date of birth), their gender, type of educational setting their in, and their grade. We may use this information to collect basic statistics on the general profile of our subscribers and for quality improvement purposes. As a company, we want to know who our most common users are and who benefits the most from our Handwriting Lab so we can continuously improve the quality to meet their learning needs and enhance their achievement. To reiterate, the survey is 100% voluntary so if you do not want to complete it you do not have to.

What type of Information do we gather?

  • Information You Provided: We receive and may store any information you enter on our website or give us in any other way. You may choose not to provide certain information, however, you may not be able to take advantage of all service features. We use the information that you provide to improve our future subscriptions, respond to your inquiries, update our current services, and to communicate with you. All of this information submitted by you will be subject to this Privacy Policy and is called “Personal Account Information.” We may also use Personal Account Information to contact you or send you notifications about products and services that you have ordered or that we otherwise think may be of interest to you. Such access is provided with the understanding that these parties will use the information for these limited purposes and in accordance with our Privacy Policy. Unless otherwise disclosed at the time of collection of information, we do not share Personal Account Information with third parties for their own direct marketing purposes.
  • Automatic Information: We receive and may store certain types of information whenever you interact with us. For example, as with other sites, we use “cookies” and obtain information when your web browser accesses the OT Learning Lab website, advertisements, among other content served by or on behalf of the OT Learning Lab’s website. When a User visits the Website, we may collect information regarding the User’s browser type and Internet Protocol (“IP”) address and store such information through the use of “cookies.” The IP address helps us to ensure that purchased subscriptions are in fact being used be the authorized subscriber as sharing unauthorized logins is prohibited. A cookie is a small file containing a string of alphanumeric characters that uniquely identifies your browser. The cookies enable us to confirm that Users have visited previously, to keep track of the status of your shopping cart, and to perform other functions on the Website. You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, if you set your browser to disable all cookies, some features of the Website may not function properly.
  • Technical Data: When you use the Website, our servers automatically record certain information that your web browser sends automatically whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, platform type, number of clicks, domain names, the amount of time spent on particular pages, and the date and time of your use of the Website.
  • OT Learning Lab does not knowingly collect any information from children under the age of 13 unless you or your organization has obtained appropriate parental consent for that particular student or user to use the Services. Please contact us if you believe we have inadvertently collected personal information of a child under 13 without proper parental consent so that we may delete such data as soon as possible.
  • OT Learning Lab does not share Student Data with third-parties nor do we rent or sell any data or information for marketing purposes or to any third-party advertising networks.

Does OT Learning Lab share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to user and billing information and they monitor and record course progress to perform their functions, but may not use it for other purposes. Our third party service providers include “Authorize.net” for transactions and “LearnDash” for video subscriptions located at 2531 Jackson Ave. Ann Arbor, MI 48103, https://www.learndash.com/contact/.
  • Protection of OT Learning Lab and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of OT Learning Lab, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is My Information?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We display only the last four digits of your credit card numbers when confirming your order on the invoice. We transmit the entire credit card number to the appropriate credit card company during order processing for payment purposes.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using your own or a shared computer.

Conditions of Use, Notices, and Revisions

If you choose to visit the OT Learning Lab website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages and dispute resolution. If you have any concerns about privacy at the OT Learning Lab, please contact us at info@otlearninglab.com with a thorough description, and we will try to resolve it.

What are some Examples of Information Collected?

Automatic Information

Examples of the information we collect include personal information you provide us as part of your subscription (name, address, email address, phone number and the like), credit card numbers, payment information, the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history (from the OT Learning Lab), the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and the phone number you used to call us. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our web site for fraud prevention and other purposes. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. These controls are often located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

Compliance

This Privacy Policy considers our data practices that govern the access, use, retention, and deletion of the Personally Identifiable Information (PII) of students to be of paramount importance to respecting and protecting the privacy and security of students. In particular, our Services are used in the United States and our information and data use practices comply with the following federal regulatory frameworks: Family Education Rights and Privacy Act (FERPA); Children’s Online Privacy Protection Act (COPPA); Children’s Internet Protection Act (CIPA); Protection of Pupil Rights Amendment Act (PPRA).

Personal Information for School Sites

In the course of providing educational tutorials to you or your organization, we may at times request and temporarily store certain types of personally identifying information about End Users in order to enable user login and license-based user access to selected applications in our suite of digital products and services. We adopt the definition of personally identifiable information set forth under the FERPA regulations, pursuant to 34 CFR § 99.3 (“Personally identifiable information”). We will not require a licensed user to disclose more personally identifiable information (“PII”) than is reasonably necessary to use our digital products or services. To enable user login and access to our digital products and services, we collect basic account information (such as name, grade level, email) about users. We may also collect basic account information (school, teacher name, teacher e-mail) of designated school officials to enable their management of the student licenses. In the scenario in which a student may enter personally identifying information, we ask parents and educators to help us protect the privacy of students by instructing them to never provide personally identifying information without getting parental/guardian or teacher permission first. Please note that we consider student data, metadata, and user content as personally identifying information.

Family Educational Rights & Privacy Act (FERPA)

Our data practices comply with the Family Education Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). We subsequently utilize students’ names for the specific purpose of delivering our suite of digital products and services to licensed students.

With regard to the rights that FERPA confers to parents or eligible students to inspect, review, correct, or otherwise access student education records maintained by public schools and shared with us by school officials with legitimate educational interest, we will cooperate with schools officials to ensure that the rights of parents and eligible students under FERPA, and the security of student education records are protected. Specifically,

  • Any sensitive online information is transmitted over secure, encrypted channels via Secure Socket Layer (SSL) as well as other layers of encryption.
  • All student data is stored on secure servers utilizing encryption and firewall technology and are not publicly accessible.
  • We do not use student data, including PII, to market or advertise to students or their parents.

Children’s Online Privacy Protection Act (COPPA)

In compliance with the Children’s Online Privacy Protection Act (COPPA) of 1998, the OT Learning Lab LLC collects a limited set of personally identifiable information from users at different points in the website for internal use, enabling log-in of licensees, and monitoring program participation. Upon request, we provide access to a parent or school to review the child’s personally identifiable information, ask to have it deleted, and/or refuse to allow any further collection or use of the child’s information. As part of our commitment to data privacy and security, we recognize that our student users under the age of 13 need special safeguards and privacy protection. To prevent unauthorized access, and maintain data accuracy, and ensure the correct and appropriate use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect. An adult, 18 years and older, is to be the paid subscriber to the video tutorials with designated logins for their child(ren) and/or student(s).

Children’s Internet Protection Act (CIPA)

The Children’s Internet Protection Act (CIPA) is a federal law enacted by Congress in December (2000) to address concerns about access to offensive content over the Internet on school or library computers. CIPA imposes certain types of content-related requirements on any school or library that receives funding for Internet access or internal connections from the E-rate program – a program that makes certain technology more affordable for eligible schools. In 2001, the Federal Communications Commission (FCC) issued rules implementing CIPA. Our Services are in compliance with CIPA because our Services are self-contained and do not provide links to external resources or chat rooms. Moreover, our Services do not contain any offensive or inappropriate content or subject-matter. As a result, any school, library, or otherwise E-rate eligible educational facility that uses our Services will be fully compliant with CIPA.

Protection of Pupil Rights Amendment (PPRA)

The Protection of Pupil Rights Amendment (PPRA) (20 U.S.C. 1232h; 34 CFR Part 98) was enacted in 1978, and applies to student surveys, instructional materials or evaluations funded by the federal government that deal with highly sensitive issues. The PPRA does not apply to our digital product and service offerings because we are not funded by the federal government.

Updated on 11/25/2019